Bilingual Operations Officer III

Position Id
Mississauga ON
Job Type
Contract Full-Time

Bilingual Operations Officer III
1 year contract, may go perm

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Banking Services is focused on delivering a legendary One Office experience by providing both customer facing and non-customer facing support. With teams located in Edmonton, Montreal and Mississauga we are accountable for administrative support for non-credit processes for our partners. In addition, we provide service and support on credit fulfillment; including document preparation, discharges, and maintenance activities and funding to best meet the needs of our customers while adhering to compliance of credit product processes. We are an innovative and effective knowledge based workforce enabling agility, speed and the ability to deliver Omni Channel Legendary service.

What you will achieve in this role:

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.

What you will bring to this role:

Bilingual in French and English
Ability to provide sound advice and solutions utilizing established customer service framework
Provide subject matter expertise for internal and external parties
Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
Utilize existing data entry skills ensuring speed and accuracy are balanced out
Must be able to communicate effectively and professionally (verbal and written)
Demonstrate excellent time management skills
Ability to make decisions in order to mitigate loss
Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings

Other Skills/Qualifications:
Good organizational skills
Ability to work well in a team setting
Ability to work well under pressure and tight timelines
Keyboarding, data entry skills
Strong knowledge of Microsoft Office Suite of products
Strong attention to detail
Knowledge of administrative applications, CIF, Creditlink etc
Strong relationship management skills
Problem solving skills
Must be able to communicate effectively
Demonstrate excellent time management skills
Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment

Additional Information
This role requires the incumbent to be flexible to meet multiple shift requirements based on business needs.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

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