Bilingual Operations Officer III
1 year contract, may go perm
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Banking Services is focused on delivering a legendary One Office experience by providing both customer facing and non-customer facing support. With teams located in Edmonton, Montreal and Mississauga we are accountable for administrative support for non-credit processes for our partners. In addition, we provide service and support on credit fulfillment; including document preparation, discharges, and maintenance activities and funding to best meet the needs of our customers while adhering to compliance of credit product processes. We are an innovative and effective knowledge based workforce enabling agility, speed and the ability to deliver Omni Channel Legendary service.
What you will achieve in this role:
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.
What you will bring to this role:
Bilingual in French and EnglishAbility to provide sound advice and solutions utilizing established customer service framework Provide subject matter expertise for internal and external parties Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements Utilize existing data entry skills ensuring speed and accuracy are balanced out Must be able to communicate effectively and professionally (verbal and written) Demonstrate excellent time management skills Ability to make decisions in order to mitigate loss Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings Other Skills/Qualifications: Good organizational skills Ability to work well in a team setting Ability to work well under pressure and tight timelines Keyboarding, data entry skills Strong knowledge of Microsoft Office Suite of products Strong attention to detail Knowledge of administrative applications, CIF, Creditlink etc Strong relationship management skills Problem solving skills Must be able to communicate effectively Demonstrate excellent time management skills Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment Additional Information This role requires the incumbent to be flexible to meet multiple shift requirements based on business needs.
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.