Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Reporting to the Team Manager, the Operations Officer III provides a broad range of operational support and performs general to specialized transactions and processing activities for own functional area within Operations & Technology. This role supports partner relationships and is responsible for maintaining operational efficiency to ensure business objectives, Service Level Goals and customer experience targets are met.
What you will achieve in this role:
Provide sound advice and solutions by consistently utilizing established customer service framework
Provide subject matter expertise for internal and external parties
Work closely in a team environment to meet individual and team driven benchmarks and service level agreements
Utilize existing data entry skills to balance speed and accuracy
Communicate effectively (verbal and written)
Demonstrate excellent time management skills
Make well informed decisions to mitigate loss
Actively provide improvement suggestions and communicate valued input during huddles and meetings
What you will bring to this role:
- Bilingual (English/French)
- Strong knowledge of Microsoft Office Suite products
- Strong attention to detail and problem-solving skills
- Excellent communication skills
- Typing skills/data entry
- Fast paced and high-volume environment
- Fast learner – can pick up financial/banking concepts quickly
- Basic knowledge of accounting
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.