Position: Bilingual Front Desk & Billing Clerk
Location: Ottawa, Ontario
Salary: Starting at $50,000, commensurate with experience

We are seeking a professional, organized, and client-focused Bilingual Front Desk & Billing Clerk to join a busy office environment. The successful candidate will serve as the first point of contact for clients and visitors, maintaining a welcoming and polished reception area while supporting staff with administrative and billing tasks. This role requires professionalism, strong attention to detail, and the ability to multitask in a dynamic office setting.

Key Responsibilities:

Client Service & Reception

• Greet clients, visitors, and couriers in a friendly and professional manner.

• Notify staff of client arrivals and manage waiting areas appropriately.

• Collect and process client identification and maintain a positive, service-oriented attitude.

Telephone & Communication Management

• Answer incoming calls promptly and professionally; direct calls or take detailed messages.

• Monitor voicemail, respond to general inquiries, and ensure accurate communication flow.

• Manage emails directed to the general office inbox.

Administrative Support

• Prepare and sort incoming and outgoing mail, packages, and courier deliveries.

• Schedule appointments and book meeting rooms using the office calendar system.

• Assist with basic document preparation, filing, and data entry.

• Monitor office supplies and place orders as needed.

• Support staff with general office tasks and special projects.

Billing & Finance Support

• Prepare draft invoices for review and process finalized invoices accurately.

• Distribute invoices to clients professionally and in a timely manner.

• Track outstanding invoices and support month-end accounts receivable processes.

• Receive and process client payments (cheque, credit card, etc.).

Qualifications:

• Post-secondary diploma or degree in a related field.

• Minimum 2 years of transferable office experience; law firm experience is an asset.

• Excellent written and verbal communication skills in English and French.

• Strong organizational skills with the ability to multitask efficiently.

• Proficiency with standard office software (Outlook, Word, Excel).

• Professional appearance, positive attitude, and strong customer-service mindset.

• Ability to handle confidential information with discretion.