Bilingual Customer Service Support

Position Id
Vancouver BC
Job Type
Contract Full-Time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

To provide operational and technical support and quality standards to Global e-Commerce. Primarily to provide front line customer service by telephone for client company's customers.

What you will achieve in this role:

o Meet expectations in terms of speed, certainty and efficiency of response.

o Understand needs in order to complete transactions and resolve issues quickly and efficiently.

o Maintain superior and courteous service to internal and external contacts.

o Provides training to customers and internal colleagues as needed

o Ensure work area is maintained in accordance with Client Company standards.

o Contributes to team-based approach in completing tasks and meeting internal and external stakeholder needs.

o Participates in quality, regulatory and compliance training in order to meet performance targets.

o Promote an environment that supports diversity and reflects the Client Company brand.

o Global Channel Operations – to include global security token management, monitoring Client Companynet clients against regulatory policies such as OFAC, management of Staff Hexagon o Responsible to comply with the Client Companynet Security & Controls guidelines, adhere to regular certifications and participate in improving internal control infrastructure. o Escalate all service or operations failures.

o Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

o Complete other responsibilities, as assigned.

What you will bring to this role:

o Strong customer service experience with an ability to assist customers with minor technology processes of online platform.

o Must be bilingual French and English, also Spanish and Mandarin is a plus.

o High School Diploma.

o Professional, Personable, Great interpersonal and communication skills.

o Team player

o Ability to learner quickly, multi-task and operate new software and technology.

o Detailed orientated with good time management and organizational skills.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

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