Bilingual Contact Centre Representative

Position Id
Toronto ON
Job Type
Contract Full-Time

Bilingual Contact Centre Representative (Inbound)

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Asset Management Client Services is a call centre that offers support to external Investment Advisors, Financial Planners and Insurance Agents who sell Mutual Funds and supports existing Guaranteed Investment Funds products. Our team endeavors to exceed Advisors expectations in all areas from product information to problem resolution and works very closely with the National Sales team composed of a dedicated team of professionals, including Regional Vice Presidents, Business Development Managers and Business Development Associates.

Work hours: 8:00 a.m. - 8:00 p.m. Monday to Friday (flexible shifts). Assigned shifts (8-4, 10 -6, 12 -8), no switching shifts

What you will achieve in this role:

• Maintain a consistent and superior client experience

• Respond to and service inbound calls initiated by our clients to achieve mutually satisfactory solution while complying with policies, practices and procedures
• Contribute to qualitative & quantitative measurements of success
• Superior interpersonal and communication skills
• Strong financial market knowledge
• Consistent adherence to established audit and compliance guidelines

What you will bring to this role:

- Fully bilingual in FRENCH and ENGLISH

- Oral and written communication skills
- Detail oriented
- Comfortable in a multi-task environment, managing multiple competing priorities
- Superior listening skills
- Strong analytical and problem solving skills
- Demonstrated confidence in decision making ability
- Ability to work both independently and within a team environment
- Familiarity with MS Word, Excel and other Windows based PC applications - intermediate level

- Mutual funds experience
- Minimum 1-2 years client service and/or industry related experience
- Call Centre experience

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.