Bilingual Collections Officer
2 year contract
Our Client is a leading international financial services group that provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products;
Loans, Lines of credit, Bank accounts, Mortgages, Line of credit and conventional up to 50 days past due
What you will achieve in this role
Manage and resolve more complex delinquent account in a timely and accurate manner
Ensure payments and adjustments are processed accurately and within company policies
Manage incoming correspondence received from clients and determine action required or next steps
Review, investigate and analyze accounts to determine the client’s ability to repay the debt
Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
Maintain account records regarding the financial status of the customer and the status of the collections efforts
Escalate legal or third-party notices where the Bank’s security is at risk, including property tax arrears, tax sales and insurance cancellation notices
Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients
Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
Review and recommend solutions for escalated client complaints
What you will bring to this role:
Passionate, motivated individual with at least 1 year of collections (or equivalent Banking) experience to join our team.
Fully bilingual in French and English (both written and verbal)
Strong/advanced competency in the Microsoft Office Suite
Strong team player with the ability to coach others in a team environment
Organized and adaptable to change
Strong communication skills, both written and verbal
Communicate with sometimes disgruntled and/or irate customers and/or advisors
Knowledge of laws, rules and regulations governing collection functions in various provinces
Strong analytical, interpretive and judgment skills and problem-solving capabilities
Proactively seeks solutions.
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.