Bilingual Case Coordinator

Position Id
Halifax NS
Job Type
Contract Full-Time

Bilingual Case Coordinator Absence Management Solutions

Our Client is a leading international financial services group that provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

Position Overview

Reporting to the Supervisor, Absence Management Solutions, the Intake Case Manager will triage all incoming disability cases to determine complexity and will manage all non-complex cases to resolution. This role will also provide task-specific support to a team of Absence Management Solutions Case Managers. The position will contribute to the overall profitability of Group Disability by facilitating more timely return to work for our policyholder's employees. This position is based in Halifax. This role is front-line client facing and will have accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case. Strong decision making skills are required to determine the case complexity according to a pre-defined framework of criteria. This role is very much geared to having the case manager work towards health, productivity and financial outcomes for the plan sponsor and its employees.

What you will achieve in this role:

Case Triage (50-60%) - All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately based on established criteria.
Non-Complex Case Management (30-40%) - All disability cases determined to be non-complex, will be managed to resolution by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager. Focus will be on minimizing administrative delays and on reducing the duration of employee work absences.
Case Manager Administrative Tasks (10%) - Complete specified administrative tasks on all cases (eg. Faxing, forms preparation, employee follow-ups) Communication (Integrated into above accountabilities) - Effectively communicate with employees and employers to determine all factors that may influence case complexity, including diagnosis, duration of disability and the presence of non-medical barriers.
Service Delivery (Integrated into above accountabilities) - Ensuring that all service delivery targets for the AMS products are met.

What you will bring to this role:

Good understanding of and experience with medical terminology and conditions
University degree or 2-3 years experience working in a health-care related field
Strong decision making and analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar
Excellent communication skills; ability to direct conversations and target specific issues or lines of questioning
Influencing and negotiation skills
Strong customer service skills
Ability to work effectively in a fact-paced, team environment
Intermediate PC skills including MS Word, Excel and Lotus Notes
Previous Group Disability Claims experience an asset

Candidates must be bilingual. 50%+ of your day will be working with French clients

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.