Location
Montreal QC
Job Type
Contract Full-Time

Position: Bilingual Case Coordinator (Level 2) - JP5559

Duration: 1 year contract with potential extension or conversion to PERM

Location: Remote for now and later Montreal, QC

Job Description:

Reporting to the Associate Manager, Absence Management Consultation Services department, the Intake Case Manager will triage all incoming disability cases to determine complexity and will manage all non-complex cases. This role will also provide additional support to the team’s Case Managers.

Responsibilities

  • Case Triage - All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately.
  • Non-Complex Case Management - All disability cases determined to be non-complex, will be managed by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager.
  • Case Manager Administrative Tasks - Complete specified administrative tasks on all cases (e.g. Faxing, forms preparation, employee follow-ups)

Qualifications:

  • University degree in a health-related field such as Kinesiology, Nursing, Psychology, Physiotherapy, rehabilitation or occupational health, or other regulated health care discipline
  • Bilingual candidate is required (French and English)
  • Good understanding of and experience with medical terminology and conditions
  • 2 to 3 years Healthcare background, asset
  • Strong decision-making skills
  • Analytical skills with a strong attention to detail
  • Excellent communication skills and empathy
  • Influencing and negotiation skills
  • Strong customer service skills
  • Ability to work effectively in a fact-paced, team environment
  • Intermediate PC skills including MS Word, Excel and Outlook.

Se rapportant à la Directrice Adjointe, département des Services de Consultation en Gestion des Absence, le Coordonnateur de Dossier saura trier tous les dossiers d'invalidité entrants déterminant la complexité et gérera tous les dossiers non complexes. De plus, ce rôle apportera un soutien supplémentaire au gestionnaire de dossier au sein de l’équipe.

Responsabilités :

  • Triage - Tous les dossiers d'invalidité entrants seront assignés au coordonnateur de dossiers pour déterminer le niveau de complexité et ensuite répartis selon le degré de complexité.
  • Gestion de dossiers non-complexes - Tous les dossiers d’invalidité jugées non-complexes seront gérés par le coordonnateur de dossiers. Celui-ci doit continuellement évaluer si les dossiers actifs restent non complexes ou une transition vers un gestionnaire de dossiers est nécessaire.
  • Gestion des tâches administratives - effectuer des tâches administratives prévues dans la gestion d’un dossier (par exemple, télécopie, rédaction de lettre, suivis)

Qualifications :

  • Diplôme universitaire dans un domaine lié à la santé tels que la kinésiologie, soins infirmiers, psychologie, physiothérapie, la réadaptation ou la santé au travail, ou de toute autre discipline réglementée de soins de santé (obligatoire)
  • Candidat bilingue requis (français et anglais)
  • Bonne compréhension et expérience avec la terminologie et les conditions médicales
  • 2 à 3 ans d’expérience dans le milieu de la santé, un atout
  • Excellente compétence en prise de décisions
  • Excellentes compétences analytiques avec une grande attention aux détails
  • Excellentes aptitudes à la communication
  • Pouvoir d’influence et techniques de négociation
  • Excellentes compétences en service à la clientèle
  • Capacité de travailler efficacement dans un environnement d'équipe
  • Compétences intermédiaire PC y compris MS Word, Excel et Outlook

___________________________________________________________________________________

Reporting to the Associate Manager, Absence Management Consultation Services department, the Intake Case Manager will triage all incoming disability cases to determine complexity and will manage all non-complex cases. This role will also provide additional support to the team’s Case Managers.

Responsibilities

  • Case Triage - All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately.
  • Non-Complex Case Management - All disability cases determined to be non-complex, will be managed by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager.
  • Case Manager Administrative Tasks - Complete specified administrative tasks on all cases (eg. Faxing, forms preparation, employee follow-ups)

Qualifications:

  • University degree in a health-related field such as Kinesiology, Nursing, Psychology, Physiotherapy, rehabilitation or occupational health, or other regulated health care discipline
  • Bilingual candidate is required (French and English)
  • Good understanding of and experience with medical terminology and conditions
  • 2 to 3 years Healthcare background, asset
  • Strong decision making skills
  • Analytical skills with a strong attention to detail
  • Excellent communication skills and empathy
  • Influencing and negotiation skills
  • Strong customer service skills
  • Ability to work effectively in a fact-paced, team environment
  • Intermediate PC skills including MS Word, Excel and Outlook.

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