Bilingual AMS Case Manager
Our Client is a leading international financial services group that provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
The Montreal Absence Management Consultation Services (AMSC) department is looking for an individual with a high focus on customer service to join their team as a Case Manager. Reporting to the Associate Manager, AMSC, the Case Manager will provide case management services to reduce the duration of plan sponsors' employees work absences. The position will contribute to the overall profitability of Group Disability by facilitating a timely return to work for our plan sponsors' employees.
This role is front-line client facing and has accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case. The focus of the Case Manager is to work towards health, productivity and positive financial outcomes for the plan sponsor and its employees
What you will achieve in this role:
-Develop, monitor and implement innovative case management services focusing on reducing the duration of plan sponsors employee work absences -Identify and resolve disability and workplace issues through direct contact/phone consultation with plan sponsors, employees, physicians and other health care professionals -Makes recommendations on referrals to appropriate work facilitation resources -Manage medical/non-medical and complex cases using a goal oriented plan
What you will bring to this role:
University degree in Occupational Health, Psychology, Kinesiology, Nursing or related healthcare field.
3+ years of work experience in a clinical setting in a health related field, preferred
2-3 years of experience in customer service
Sound knowledge of occupational health issues, vocational rehabilitation and disability insurance
Good understanding of medical terminology
Strong PC skills - Windows, Word and Excel
Completion of some related insurance industry course helpful
Bilingualism is essential
Excellent listening skills with the ability to quickly identify relevant issues and stakeholder need
Strong negotiation skills with the ability to influence others
Excellent written and verbal communication skills
Demonstrated strength in customer service and conflict management skills
Proven analytical, organization and decision making skills
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.