Bil. Customer Relations Representative (ID:3822)

Our client, an agricultural service is seeking a Bilingual Customer Relations Representative to join their team! Reporting to the Customer Service Manager, the Customer Relations Representative will be responsible for providing support and customer service to all staff (internal and field), clients, and industry partners. If you excel at providing exceptional customer service, have a knack for problem solving, and thrive in a fast-paced environment, this could be the perfect opportunity for you!

Responsibilities:

• Provide bilingual telephone support (English/French) to company staff, advisors and clients throughout Ontario and Western Canada
• Provide technical support and instruction to field staff with issues in field related programs to enable them to complete daily testing processed
• Be a resource for clients and industry partners for specific and general questions related company services and information
• Maintain administrative activities in the department, track and report departmental activities, and interact on an ongoing basis with clients, staff, labs and management
• Additional ad hoc duties as assigned

Requirements:

• Minimum of 2 years related experience and a strong aptitude for customer service
• Must be fluent in English and French with excellent written and verbal communication skills
• Proven ability to work independently and in a team-oriented environment
• Organizational and problem-solving skills with an ability to continually review priorities
• Exceptional telephone manners and interpersonal skills
• Strong proficiency with computer software, including Microsoft Office Suite, as well as the ability to learn related testing programs
• Available for alternating weekly shifts in office, 8am-4pm and 9am-5pm to cover service hours for the Customer Service Desk