Location
Mississauga ON
Job Type
Contract Full-Time

Position: BA (Incident Mgmt. Analyst)

Duration: 6 months with potential extension or may be converted to PERM

Location: Mississauga, Ontario (ON-SITE)

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Objectives of this Role:

  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and escalation for corrective actions
  • Document quality assurance activities with internal reporting tools
  • Provide statistical analysis and trending on QA findings
  • Produce data visualization outputs for ease of consumption of QA findings to management

Daily and Monthly Responsibilities:

  • Perform ongoing auditing and quality assurance inspections of activity/incident tickets for the IRC
  • Perform quality assurance tasks for PSAS as required
  • Gather, analyze, and present QA data in a meaningful way to G4S Coordinator/ Management for follow up action with team
  • Assist operations in tracking, documenting, and reporting quality levels as well as environmental and health and safety goals/KPIs
  • Monitor and escalate any reoccurring performance issues to management
  • Daily/Weekly/Monthly updates to the Continuous Improvement Log
  • Provide Daily/Weekly/Monthly reporting on IRC/OSO statistics as required

MUST HAVE:

  • Post-secondary education
  • Excellent computer competence, including database management, excel, statistical analysis and data visualization
  • Analytical, problem-solving, and independent decision-making skills
  • Strong understanding of Security Incident Management Software
  • Natural curiosity and attention to detail 6. Exceptional written and verbal communication skills

NICE TO HAVE:

  • Bilingual (English/French)
  • Strong understanding of data visualization tools (i.e. Excel/Tableau)
  • Strong understanding of Incident Management Software and Database management

Apply With