City
Sacramento
State
CA
Position Id
4602

Automotive Warranty Administrator - $23-$32/hour
Sacramento, CA

Prestigious automotive group is looking for a Warranty Administrator for their luxury brand dealership located in the Sacramento area!!

Responsibilities

  • Process all claims by next business day following RO close date
  • Handle and resolve all claim corrections and charge-backs
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO's
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Review and manage all aging schedules and reports

Qualifications

  • High school diploma or the equivalent
  • Ability to effectively communicate verbally and in writing
  • Demonstrated customer service skills
  • Ability to read and comprehend written instructions and information
  • Two years of experience in a automotive dealership

For more information, contact Kityra Mitchell at 602-788-5890 Ext 112 or email at kityra@apnusa.com