Details

Plymouth, MA
$85,000.00 - $95,000.00
Experienced Automotive Service Advisor needed for a well-established new car dealership on the South Shore of MA. This is a great opportunity for an experienced Service Writer looking for a long-term role at a well-established service department with a great reputation and many repeat customers. The successful candidate is an experienced Service Advisor who values customer service, and has a strong understanding of upselling with integrity. Must be a team player with a track record of good CSI. It is important that the Service Advisor hired is a clear communicator and makes sure that customers are kept informed throughout their repair process. This position offers the chance to be part of a growing dealer group that likes to promote from within. 5 day work week and no late nights! Experience on CDK a plus.

Key Responsibilities:
  • Greet customers and assess vehicle service needs with professionalism and clarity.
  • Prepare accurate repair orders, clearly detailing the required services and obtaining customer approval.
  • Maintain regular communication with customers throughout the repair process, ensuring satisfaction and managing expectations.
  • Verify warranty and service contract coverage, if applicable
  • Provide cost estimates and explain recommended repairs or maintenance in a way that customers can easily understand.
  • Communicate effectively with technicians to ensure timely service completion and relay any additional findings to the customer.
  • Promote additional services and maintenance based on vehicle inspections to drive sales.
  • Ensure ROs are written up and closed out in a timely and accurate fashion
  • Ensure customer records are up to date
  • Ensure that customers leave with a full understanding of the services performed and promote customer retention.
  • Quickly address any potential customer concerns in a polite and respectful manner
  • Maintain positive CSI
  • Assist other advisors and department staff as needed, working to ensure that the department functions smoothly
Qualifications:
  • Prior experience as an Automotive Service Advisor in a dealership setting.
  • Strong communication and customer service skills, with the ability to explain technical information clearly.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
  • Familiarity with automotive repair and maintenance processes.
  • Experience with dealership management software (DMS)
  • A positive attitude and passion for providing outstanding service.
Compensation and Benefits:
  • Compensation range will be in the $90,000 range based on experience and performance
  • PTO
  • Health Insurance
  • Dental Insurance, Vision Insurance, Disability Insurance
  • 401(K)
How To Apply: ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy!

*all resume submissions will be kept in the strictest confidence*