Are you experienced working on complex automation equipment? We have the job for you!

Overview

You will be the technical "go-to" specialist for our clients' Automation Lab Systems product line. You will train and support internal service personnel and third-party partners.

Location: Home office based in the US

Duties Include:

  • Monitor and guide the Regional Field Service Team members' quality focus and success
  • Maintain expert technical knowledge of all Automation products by participating in training as needed
  • Ability to document equipment failures to be addressed by manufacturing, understanding the relationship problem/cause/solution
  • Maintain highly effective technical communication methods with FSEs and 3rd Party Service Providers
  • Perform remote troubleshooting and diagnostics utilizing various software, such as video call software, phone service, and teleservice
  • Support the sale and proper execution of Preventative Maintenance (PM) services

Ideal Skills/Knowledge:

  • BA/BS preferred but not required if the candidate has equivalent industry experience
  • At least 3 years of experience working with automated equipment, such as design, manufacturing, or troubleshooting
  • In-depth, hands-on experience with lab robotics or automation systems is preferred
  • Able to travel across the US
  • Excellent verbal and written communication skills, with the ability to explain solutions to various technical level
  • Support the sale and proper execution of Preventative Maintenance (PM) services

What To Expect:

  • Stable company with low employee turnover that fosters a culture of integrity, global diversity, collaboration, and high achievement
  • Competitive salary and comprehensive medical benefits, including medical, dental, vision, FSA and 401k with company matching


Upgrading Talent, Enhancing Careers

TESA Talent is an executive search firm deeply committed and connected to the laboratory sciences industry, partnering with innovative and exciting employers in niche science industries while providing life-changing careers to superior talent.