Application support - IT Department (Cape Town)
Job Description
Surgo has partnered up with a client who is based in Central Cape Town which is driven by delivering high level support services with a focus on desktop publishing and they are looking for an Application support IT staff member to join the IT department.
Job description
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202295 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Job description
- Work as part of our support team providing 1st and 2nd level support to users of our in-house applications.
- Troubleshoot and establish the root causes of the reported problems.
- Capture the relevant details of issues identified on our bug tracking system.
- Collaborate closely with our software development team.
- Document processes and compile user manuals
- Demonstrable experience as an application support
- Advanced proficiency in determining the causes of application errors.
- Basic knowledge of .Net programming languages
- Have a minimum of 2 years SQL experience.
- Diploma
- SQL: 2 years (Required)
- Excellent analytical and problem-solving skills
- Investigation and diagnostic skills
- Empathy with users
- Takes ownership of work, sets goals/plans, takes initiative.
- Ability to work under pressure and deliver under tight deadlines.
- Willing to work shifts.
- Fluent in English
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202295 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za