Application Engineer

Charlotte, NC, USA

Summary/Objective: The Application Engineer will be responsible for providing exceptional service to our valued clients. In this role, you will craft and recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex proposals.

Essential Functions:

• Maintain and cultivate positive customer relationships
• Develop and recommend value added process equipment solutions for customer applications which increase their operational efficiencies, improve their operational safety, and reduce their environmental impact.
• Prepare technical proposals with sales team.
• Process orders, via order entry system, and manage complex projects.
• Follow-up and expedite critical projects and orders.
• Resolve any order problems related to delivery or paperwork issues directly with, sales team, customer and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product solutions over the phone or via e-mail

Competencies:

• Strong customer-service focus with a passion to exceed customer expectations
• Ability to address concerns and communicate clearly and efficiently
• Problem-solving and critical thinking; handle and resolve challenging problems
• Strong organizational, communication, attention to detail, multi-tasking, and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong mechanical aptitude
• High energy, drive and sense of responsibility

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday; 8 am to 5 pm.

Preferred Education and Experience

• Bachelor’s Degree in Engineering preferred
• Strong mechanical aptitude
• Experience in customer service a plus
• Excellent opportunity for recent engineering graduate