Application Engineer II

Responsibilities:

• Support the formation of customer and partner relationships by understanding and conveying the value our radar products bring to their solutions and applications.
• Support the growth of customer and partner relationships by leading installation planning and integrations, executing deployment configuration and system tuning, and providing ongoing technical support and troubleshooting.
• Support sales and business development by answering customer questions about the product and following up in a timely manner.
• Manage relationships with existing and potential customers and partners while at demonstrations to ensure a positive impression.
• Showcase Our Client’s products by performing radar demonstrations which meet or exceed product expectations at external events, conferences, partner, and customer-sites, and by participating in post-demo data analysis and report creation.
• Support the scaling of Our Client’s customer and partner bases by developing and maintaining training materials, including application notes and user manuals.
• Help improve Our Client’s products by regularly collecting customer feedback on strengths and weaknesses and interfacing with Our Client product managers and engineers.
• Up to 50% travel may be required across North America (with some international travel possible).

Required skills / experience:

• Personal integrity, trustworthiness, and respect while representing Our Client, demonstrating the product, answering questions, and effectively communicating the product and company value propositions.
• Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and to follow policies, processes, and procedures.
• Resiliency and a positive attitude, as well as analytical, reasoning, and problem-solving skills.
• Organized and detail-oriented with excellent follow-up and decision-making skills.
• Solid technical foundation and good technical writing skills.
• Proven track record of learning a technical product and conveying the value of that product to potential customers.
• Enthusiastic with outstanding customer-communication skills, including the ability to convey high-level overviews as well as deeply detailed explanations.

Desired skills / experience:

• Experienced in coordinating efforts across teams and organizations.
• Experience deploying or operating radar systems, especially Electronically Scanning Array radars.
• Familiarity with a computer programming language, preferably Python or Matlab.
• Experience with Linux operating systems and using a Command Line Interface.
• Basic understanding of digital signal processing functions and application to various sensor modalities. Direct experience with radar signal processing a plus.
• Comfortable troubleshooting both hardware and software issues and working with customers to determine root causes of issues.
• Experience conducting basic data plotting and analysis.

Qualifications:

• Bachelor of Science degree, preferably in Engineering/Science discipline; or equivalent military or industry experience.
• 5+ years of experience in a fast-paced work environment requiring attention-to-detail and developing writing, presenting, and communication skills.
• Part 107 Pilot, or ability to complete Part 107-certification.

LOCATION: Northeast US near a hub airport (DC, New York, Philadelphia, Boston, etc. with preference given to candidates in the DC Metro Area). Candidate will require a home office arrangement.

TRAVEL: Travel as required, both air and ground; up to 50%

Our Client’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations. Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S.