Now is an exciting time to join Strivant Health!

We have new Administrative Associate - Medical Billing New Grad available at our Tinley Park, IL office.

Who we are:

Strivant Health partners with physician practices to improve revenue cycle operations by optimizing people, processes and technology. We provide best in class Medical Billing, Collections, Call Center, Credentialing and Analytics that are all designed to focus on maximizing our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine, rather than the business of medicine. We have worked with over 4,000 providers representing 25 different specialties and over 30 technology platforms in our 20+ years of business.

TITLE: Administrative Associate - Medical Billing New Grad

LOCATION: This position is based in our Tinley Park, IL Headquarters at 7851 West 185th St., Ste 200, Tinley Park, IL 60477. This is not a remote position. The position is based onsite in an office setting. We follow standard CDC guidelines for social distancing, wearing masks and other recommendations to conduct office related functions. We are a third party follow-up billing company. We are not a patient care center and we do not receive the public at our office locations.

HOURS: Standard business, Monday - Friday

STATUS: Full Time, non-exempt, hourly

SUMMARY:
The Contact Center Administrative Associate offers customer service through administrative support of the operations team members and management. The Administrative Associate provides updates registration information, research billing inquiries and other requested administrative projects details in multiple practice management systems. The Administrative Associate may also assist with inquiries around billing, client, and patient correspondence and with other administrative support requests needed within the operations departments. The Administrative Associate maintains a strong working knowledge of client processes and practice management system.


ESSENTIAL FUNCTIONS:
  • Updates patient information and computer records, as needed and requested by operational team members or management
  • Research and responds to insurance, client and patient correspondence
  • Submits requested information to designated provider offices, insurance organizations, attorneys, clients
  • Updates registration and other information requested in practice management systems
  • Research and obtain required documents to resolve misdirected faxes, emails, or other correspondence
  • May also handle telephone inquiries or making outbound calls as necessary to gather information related to correspondence or other requests to meet the needs of the organization
  • Review the account information and necessary system applications to determine the next appropriate work activity
  • Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory
  • Conducts periodic quality assurance checks on self
  • Assist in special projects assigned by management
  • Participate and attend meetings, training seminars and in-services to develop job knowledge
  • Respond timely to emails and telephone messages from the staff, management, and the client
  • Effectively communicate issues to management, including escalated account issues as well as develop solutions
  • Incumbents are required to have physical attendance onsite at a Strivant Health approved office location to perform the duties of the role by regularly interacting with managers, other staff members, & clients.
  • Other related duties, as assigned
REQUIREMENTS:
  • High school diploma or equivalent preferred.
  • 1 year of recent administrative office experience in a medical contact center, or medical office setting, or completion of equivalent schooling required.
  • Completion of equivalent schooling includes a Medical Billing and Coding Certification or a New Grad with an associates or bachelor’s degree in healthcare related education programs, i.e. Health Information Management (HIM), Health Information Technology (HIT), etc.
  • Bilingual skills with the ability speak English and Spanish fluently, preferred.
  • 1 year of prior experience with medical scheduling, patient registration or patient billing software preferred.
  • Moderate computer skills Required. Prior experience using a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, multiple internet websites, etc.)
  • Data Entry Required: Prior experience entering data and calculating items for processing; input of data into computer systems with attention to detail.
  • Exceptional communication skills required: Must be able to speak clearly, courteously, professionally and takes the time to understand the needs and concerns of others. Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.
  • Ability to work in a fast-paced environment utilizing multiple reference resources.
  • Attention to detail with the ability to identify/resolve problems and document the outcome
  • Strong written and verbal communication skills
  • Solid analytical and problem-solving skills to recognize trends
  • Ability to multi-task and work independently
  • Incumbents are required to have physical attendance onsite at a Strivant Health approved office location to perform the duties of the role by regularly interacting with managers, other staff members, & clients.
  • Initiative to learn new tasks and the ability to apply acquired knowledge to future duties
We are looking forward to reviewing your resumes!

Please, no agencies.

Search tags: Customer Service Rep, Patient Access, Patient Financial Rep, Scheduling Rep, Revenue Cycle, RCM, Accounts Receivables Rep, Patient Account Rep, Patient Service Rep, Account Rep, Medical Coding, Medical Credentialing, Medical Referrals, Medical Billing, Physician

Job Type: Full-time

@StrivantHealth


Location
Tinley Park IL
Job Type
Full-Time Regular
Exempt or Non-Exempt?
Non-Exempt
Hours
Standard Business Hours
Scheduled Days
Monday - Friday
Position Id
201304