5. TASKS/REQUIREMENTS

The Administrative Support tasks could include, but are not limited to, the following:

• Assisting in the preparation of correspondence, reports, statements and other documents
• Maintaining office supplies and equipment inventory
• Processing of applications and forms via Forms Online, PeopleSoft, Service Desk Online and

Shop@DFATD

• Maintaining databases, spreadsheets, and inventory information via SharePoint

• Arranging for telephones, e-mail accounts and equipment for new personnel
• Maintaining office equipment and arranging for service
• Completing courier forms and dispatching couriers
• Processing and tracking correspondence (internal and external)
• Processing invoices, expenditures, receipts and other financial information, and
• Extracting financial information from the departmental financial system (SAP)
• Processing acquisition purchases
• Managing calendars for senior staff
• Coordinating meetings, conferences, workshops, and seminars and arranging for facilities, equipment and services
• Ensuring proper attention is given to the wider government issues and their relationship to departmental issues and events
• Routing and tracking items for review or signature, to and from the office
• Creating and presenting a variety of reports
• Translating documents on a short notice
• Assisting in the preparation of correspondence, reports, statements and other documents via Sharepoint
• Maintaining office supplies and equipment inventory
• Processing of applications and forms via Forms Online, PeopleSoft, Service Desk Online and

Shop@DFATD

• Maintaining databases, spreadsheets, and inventory information via SharePoint
• Processing all essential IT requests for new and returning employees/contractors via the Service Desk

Online (SDO) forms.

• Maintaining office equipment and arranging for service pick-up and drop-off through GAC’s Appointment

Scheduling Service

• Completing courier forms and dispatching couriers
• Processing and tracking correspondence (internal and external) via Sharepoint
• Processing invoices, expenditures, receipts and other financial information via P2P and
• Extracting financial information from the departmental financial system (SAP) from the FINSTAT portal
• Processing acquisition purchases from the departmental financial system (FIORI)

LANGUAGE OF WORK

The resource must be able to communicate and perform work in English and French, oral and written, in the work environment.

LOCATION OF WORK The contractor will work remotely.

Additional mandatory criteria:

Number	Additional mandatory criteria (maximum of two (2) extra)
M1	The bidder must provide a minimum of two (2) references from clients for whom the resource has provided similar services. Each reference must include the following: • Organization Name • Contact name, title, email and/or phone number • Description of the work performed • Contract value and duration • Dates of service References may be contacted to verify the quality and relevance of the work performed.
M2	The bidder must demonstrate using detailed project descriptions that the resource has a minimum of thirty-six (36) months of experience providing SAP-related services within the Government of Canada. To meet this requirement, please include the following: • Description of the SAP services provided • Name of the federal department or agency • Start and end dates of the engagement • Total duration in months • Reference contact (name, title, email/phone)