Account Manager/Customer Success

Job Description

Client Summary:

Innovative healthcare technology company.
Utilizes AI/NLP-powered solutions for risk adjustment coding accuracy and efficiency.
Partners with payers, providers, and health tech entities.
Streamlines medical coding workflows.
Improves financial outcomes.
Drives operational excellence.

Position Responsibilities:

Customer Engagement & Retention – Develop strategies to drive retention, renewals, and referrals while ensuring a seamless experience across SaaS, Managed Services, and API integrations.
Team Leadership & Growth – Build and scale the Customer Success team, introduce specialized roles, and foster a culture of accountability and learning.
Cross-Functional Collaboration – Optimize support operations, enhance training, and ensure smooth onboarding and integration for customers.
Product Advocacy & Feedback – Drive product improvements by embedding customer feedback into the roadmap and promoting education initiatives.
Operational Efficiency & Scalability – Implement best practices, streamline processes, and establish performance metrics to enhance engagement and responsiveness

Experience & Skills:
Required Experience and Qualifications:

Customer Success Expertise – 5+ years in Customer Success/Account Management within Risk Adjustment coding.
Leadership – Proven ability to scale and manage high-performing teams.
Strategic Mindset – Experience shifting from reactive to proactive engagement to support growth.
Cross-Functional Collaboration – Strong ability to work across Implementation, Product, and Support teams.
Technical Aptitude – Familiarity with AI/NLP-driven SaaS solutions and healthcare risk adjustment workflows (preferred).
Customer Advocacy – Passion for delivering exceptional experiences and building long-term partnerships.
Metrics-Driven – Strong analytical skills to track customer health, retention, and success metrics.

Compensation $120k-$150k, flexible work hours, comprehensive benefits