Position Title: Account Manager

Department: Sales

Location: Ann Arbor, MI

Basic Purpose and Objective

Identify and lead programs based on deep knowledge of customer needs to drive growth in existing markets, and/or pave the way for entry into new industries, channels, or geographies within the Americas.

Specific Duties and Responsibilities:

• Develop deep customer and market knowledge through market, competitor, and research to inform and enhance the segment’s commercial and inventory strategy.
• Increase customer acquisition or loyalty by implementing activities that drive conversion: product, price, promotion, and channel development.
• Identify and implement marketing, inventory, and training programs to increase the company’s market share and segment leadership.
• Work closely with Sales, Marketing Specialists, and Leaders to execute segment playbook to identify key accounts, accelerate wins, and maximize the company’s sales and profitability.
• Develop proposals to drive organic and inorganic growth to strengthen segment strategy, including product localization and new channels.
• Coordinate the formulation and ensure viability of the business plan for the segment, for all channels and business units.
• Communicate strategy, industry trends, wins/best practices, and countermeasures across all functional groups, including Sales, Engineering, Inside Sales, Marketing, the company, and key manufacturing plants.

Education and Experience Required:

• Bachelor’s Degree in a related field, and 10 or more years of position-related experience.
• Proven success in leading programs with a cross-functional team to win new accounts, increase sales and profitability.
• Working knowledge of CRM (preferably Salesforce) and ERP systems.
• Working knowledge of marketing campaigns, analytics, and platforms (digital expertise is preferred).

Details