Salary Range:$75,000.00 - $85,000.00

Position Id:

Position Responsibilities:
Reporting to the VP Operations for a leading 3rd party logistics firm specializing in final-mile home delivery, distribution and installation of large, non-conveyable goods such as furniture, appliances and electronics. The company is focused on developing long-term, strategic partnerships with local and national retailers, distributors and manufacturers to become an integral part of their supply chains. Takes pride in delivering a professional, safe and successful delivery experience every time to every customer.
The account manager defines, develops and manages operations and customer support program to support and meet the organizations mission and goals for service quality, customer satisfaction and profitability. Customer satisfaction is top objective. Leads a team of associates that plays an important part in providing excellent customer service.

Background Required:
  • Final mile home delivery operations (3 Yrs)
  • Independent contracting & owner operator recruiting and retention
  • Vendor relationship management
  • Claim management (discrepancies, damage, in-home claims)
  • P&L management ($4.5 million)
  • Set, manage, and exceed monthly operation key performance indicators
  • Computer literate: Microsoft Excel, Word, PowerPoint, & Outlook
  • Education: High School Diploma
  • Residence: Greater Cleveland, OH
Background Preferred (but not required):
  • CODE Certification
  • Large retailer home delivery
  • Education: College Degree
Other Essential Abilities and Skills:
  • Leadership
  • High energy
  • Excellent facilitator with conflict resolution
  • Change Management
  • Continuous Improvement
  • Financial Acumen
  • Adaptable & Flexible
  • Excellent written and verbal communication
  • Results driven
  • Team player (operates through consensus)
If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Practice Leader: Pete Punwani
Private Fleet & Final Mile

330.664.9400, ext.113

Click here to apply online