Salary Range:$75,000.00 - $85,000.00

Position Id:

Position Responsibilities:
Reporting to the CEO of a logistics and final mile delivery organization based in the Northeastern United States. They run a 24-hour, 7 day a week, 365-day operation in New York, New Jersey, Pennsylvania, and Washington DC. Strives to provide competitive pricing and excellent service in a variety of industries, technology to enhance customer service experience, and prides themselves on integrity, a winning spirit, and leadership.
The Account Manager serves as the bridge between the company and client. This person must be a problem solver, customer service oriented, and has the autonomy to build relationships and grow business with an aggressive bonus program. This person will be managing anywhere from 5 to 15 accounts doing over $1 million in total revenue. Their mission is to gain the trust of their clients, improve service, then grow overall portfolio. With each success this person will have a chance to manage a larger revenue book and grow overall responsibilities within the role. Their goal is to increase revenue, optimize cost, and maximize revenue.

Background Required:
  • Account Management (2 years)
  • Understand account ROI’s
  • Generate customer activity reports
  • Background in courier, transportation, or warehousing (2 yrs)
  • Create standard operating procedures (SOPs) and execute
  • Develop, meet, and exceed key performance indicators (KPIs)
  • Customer service (standard and emergency response)
  • Quarterly business reviews
  • Cross selling solution mindset
  • Computer literate: Microsoft Office
  • Education: High School Degree
  • Residence: New York, NY (and suburbs)
Background Preferred (but not required):
  • Vertical experience in courier (in government, retail, pharma, legal, etc.)
  • Courier or warehouse specific software
  • CRM knowledge
  • Courier and warehousing operations
  • Education: College Degree
Other Essential Abilities and Skills:
  • Communication
  • Build customer relationships
  • Optimistic
  • Goal oriented
  • Set and exceed expectations
  • Analytical
  • Financial acumen

If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Practice Leader: Carter Verba
Private Fleet & Final Mile

330.664.9400, ext.182

Click here to apply online