Account Manager (Cradle-To-Grave Freight Broker)

Role Overview

The Account Manager role functions as a full cradle to grave freight broker position. This role owns freight execution from pickup through delivery while actively prospecting, closing, and growing new customer accounts.

This is not a service only role. Account Managers are responsible for quoting, booking, carrier negotiation, and load management while building their own book of business in a fast-paced brokerage environment. As your book reaches scale, you will be eligible for a dedicated support teams (Track & Trace, Carrier Sales, CSR, etc.), allowing increased focus on revenue growth and account strategy.

Key Responsibilities

Cradle to Grave Freight Execution

· Quote, book, and manage shipments from pickup through delivery

· Source and negotiate with carriers to balance service and margin

· Track freight and communicate proactively with customers

· Maintain full ownership of loads until accounts reach scale

New Business Development

· Prospect, and onboard new customer accounts

· Build and manage a self-generated sales pipeline

· Drive revenue growth through new customer acquisition and expansion

Account Ownership and Strategy

· Own customer relationships end to end

· Set pricing strategies and negotiate rates

· Identify opportunities to expand lanes, modes, and volume

Market and Process Management

· Maintain accurate activity and shipment records

· Monitor market conditions and pricing trends

· Utilize TMS and internal systems effectively

Qualifications

- Minimum 1+ year experience in freight brokerage or logistics - Proven ability to bring on new business - Experience using TMS systems - Strong communication and negotiation skills - Ability to thrive in a fast-paced environment - Entrepreneurial, performance-driven mindset