Our client is a dynamic organization that is a leading integrator of innovative software and hardware products, solutions and services.  Their award winning solutions enable customers to save time and money.  They have engaged ROSS (www.getROSS.com) to search for an Account Manager.

 

ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), Recruitment Augmentation and People Strategies; we are People Specialists helping companies align their People Strategy with their Business Growth.  Our unique model truly creates strategic alignment between the goals of hiring managers, HR professionals, recruiters and career/contract seekers.

 

The Account Manger will be responsible for managing sales activity for a specifically defined territory by performing outgoing telephone and email contact with customers and prospective accounts to develop leads, close business and collect market data in order to grow the customer base.

  

You Will…

 

• Perform all basic sales functions including canvassing, prospecting, surveying, presenting proposals, making product presentations, closing sales and follow-ups with installation and training.
• Handle prospect and customer requests, questions, and problems via telephone and email.
• Build and manage a close working relationship with all those who influence the purchase of products and services.  Keep sales and margins on an assigned positive growth curve.
• Build end user preference for our selection of products and services.  Maintain a close working relationship with influencers to support sales efforts in the territory.  Strive to gather the most updated information possible for accounts in the territory.  Ensure customer support and service staff are working to support and promote solutions.
• Maintain complete and accurate records of all customer and prospect contacts within the Customer Relations Management database.  Ensure retention of existing customers, sell and promote value-added products and services.
• Follow up and communicate with senior management or technical support for escalation and resolution of more complex problems.
• Within a revenue generating culture, meet or exceed performance objectives including sales targets, call quality, and time management.
• Coordinate between customer service other sales support functions.
• Continuously analyze market trends and sales data.  Display and demonstrate products using samples and sales literature to end users and influencers.  Represent at trade shows and association meetings.  Provide technical service and support as required.
• Provide input and implement a sales plan for the territory to maximize return from the territory and to meet the territory’s sales quota as established by the Vice President Sales and Marketing.  Develop and maintain an up to date computerized database of the territory using Microsoft CRM. Prepare and submit all required reports in a timely manner including expense reports, monthly and weekly itineraries, weekly sales call reports and other reports as required.
• As required travel throughout the assigned territory to call on existing and prospective end users. 

 

You Have…

 

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years of sales experience in a high growth technology environment.
• Ability to foster and maintain high level customer relationships at various levels within an organization.
• Able to sell complete IT projects comprising hardware, software, and related services.
• Must have experience with PC software, Microsoft Office products and including CRM package.
• Excellent interpersonal, organizational and communication skills (both verbal and written).
• Professional telephone manner are required.
• Commitment to customer satisfaction, retention and loyalty.
• Ability to work independently in a fast-paced team-oriented environment. 
• Strong multi-tasking, negotiation and decision-making skills are required.

 

Competencies

 

• Strategic Influencing
• Customer Empathy and Focus
• Passion for Excellence & Integrity
• Tenacity and Resilience

If you're not interested, but know someone who is; please help a current or former colleague in their career development by referring them. In addition, we're happy to give you a $250 referral fee. Click http://www.getROSS.com/referral_fee.php for more details.

 

Details