Location
Mason OH
Job Type
Full-Time Regular

Would you like the chance to be a vital asset to a growing organization based here in the Cincinnati area? Don't miss your chance and apply now!

What you will get as the Account Manager:

  • Comprehensive benefits package designed to support our team’s health, financial security, and overall well-being.
  • Competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs.
  • Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

What you will be doing as the Account Manager:

  • Identify opportunities to expand business within existing accounts through upselling, cross-selling, or introducing new solutions.
  • Proactively engage with customers to understand their goals, challenges, and business strategies.
  • Track account performance, usage, and KPIs; provide regular updates and reports to clients and leadership.
  • Build trusted relationships with Client D&S, their program offices, and contracting agencies while serving as a senior point of contact for the customer, ensuring their needs and expectations are consistently met or exceeded.
  • Oversee complaint resolution, service recovery, and escalation management to deliver positive outcomes for both customers and the business.
  • Implement tools and processes (through CRM, ERP) to enhance responsiveness and reporting.
  • Partner with engineering, supply chain, quality, and sales to ensure effective issue resolution and communication to customers.

What you will need as the Account Manager:

  • Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred.
  • 10+ years of experience in account management, customer service, aftermarket support, or program management within aerospace or defense.
  • Proven track record of building and leading customer service organizations.
  • Strong understanding of U.S. military procurement processes, defense contracting vehicles, and compliance frameworks.
  • Excellent leadership, communication, and change management skills.
  • Proficiency in CRM/service management systems and data analytics.
  • Customer-centric mindset with strong problem-solving abilities.
  • Strategic thinker who can align customer needs with broader business objectives.
  • Strong collaboration across functions and geographies.
  • Continuous improvement orientation with a focus on measurable outcomes.