Pittsburgh PA
United States of America
Injection Molding
Date Posted

Account Manager - Healthcare

We have a great client located SE of Pittsburgh, PA who needs an Account Manager with a background in healthcare. The ideal candidate will have the following;

Essential Duties & Responsibilities

  • Play a leading role in the development and execution of account management and growth plan
  • Central point of contact responsible for the oversight and delivery of all internal/external client initiatives
  • Ensure all of the critical tasks relating to assigned accounts are completed on-time and in budget (requires working closely with and overseeing other internal teams and direct management)

Business development responsibilities include:

  • Within the assigned account base, this position is responsible for securing new business within the current customer base
  • Establishing good personal and professional relationships with key stake holders across the client’s organization, including: sr. managers, buyers, plant level managers, quality teams, etc.
  • Organizing and hosting all client visits to our facilities or visits to client facilities (includes working with all internal teams to have requested information prepared and in a professionally presented format)
  • Regular travel to client sites to address needs, understand current satisfaction levels and look for new business opportunities
  • Work closely with development group to define commercial applications for new technologies
  • Set up new product/technology introductions (working with internal technical team)

Commercial responsibilities include:

  • Responsible to work with the client and our sites/teams (customer service, business development and sr. management) to complete short and long-term budgeting /forecasting for assigned accounts
  • Pricing adjustments – manage or oversee the implementation of selling prices and or terms and conditions on an agreed upon frequency (these updates can be attributed but not limited to cost changes in raw materials, labor standards, distribution, and or market conditions)
  • Monitoring expected yields/margins (daily, monthly, yearly) to ensure company is performing to or exceeding our internal profitability targets. If we are not performing to expectation then the Account Manager must notify broad internal team to identify root causes. When inconsistencies arise between a program’s quoted (or anticipated) margin and the reality of what is being realized in manufacturing (cycle times, higher scrap %’s, lower MOQ’s, etc.), the Account Manager will be responsible for working with our global operations team to understand what is driving the variances and negotiating a mutually agreeable resolution. If help from senior management is needed, the Account Manager must escalate to obtain necessary help.
  • Quoting - working with multiple cross-functional departments (quoting team, business development, tooling, automation, operations, etc..) to kick-off and complete the quote on-time
  • Lead internal pricing meetings and make recommendations to management to gain internal support and approval for new business bids
  • Responsible for submitting final proposal on-time and in a professional format directly to the client
  • Presenting proposal and leading client negotiations for program awards
  • Responsible for frequent follow up of pending quotes as a means for an eventual award or rejection
  • Responsible for understanding and overseeing specific terms and conditions and/or standards of work within assigned contracts/clients and communicating important expectations / obligations to our internal teams

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