Client Summary:

• Innovative healthcare data and analytics platform company
• Focuses on providing out-of-the-box solutions for healthcare organizations
• Aims to accelerate data analytics processes
• Enhances reliability and affordability of data analytics in healthcare
• Establishes modern and robust analytics foundations

Position Responsibilities:

Project Delivery and Project Management

• Lead project delivery efforts as the primary client-facing point of contact during active engagements.
• Manage multiple projects (starting with one, increasing to 2-3) to ensure on-time, high-quality delivery.
• Oversee, develop project plans, manage timelines, milestones, and deliverables to ensure projects deliverables are completed on time and within scope while aligning with client success objectives.
• Collaborate with Technical Project Managers and Engineering resources to identify and mitigate risks throughout the engagement lifecycle.
• Collaborate with the Technical Project Manager to coordinate technical aspects of implementation.
• Identify, assess, and mitigate risks to prevent project delays and ensure client satisfaction.
• Proactively identify potential issues and develop actionable mitigation strategies.
• Engage internal stakeholders to resolve project roadblocks efficiently.

Client Relationship Management

• Build and maintain strong relationships with client stakeholders to understand their evolving needs.
• Act as the primary point of contact for all client-related inquiries, ensuring timely resolution of issues and concerns.
• Regularly check in with clients to monitor satisfaction, resolve challenges, and identify areas for improvement.

Strategic Account Management

• Advocate for the client’s needs to influence product enhancements and roadmap decisions.
• Identify opportunities to expand platform usage and drive additional value for clients.
• Proactively recommend best practices and strategies to optimize client outcomes.

Cross-Functional Collaboration

• Partner with Product, Engineering, and Sales teams to align client needs with internal priorities and resources.
• Facilitate cross-functional communication to address challenges and streamline project workflows.

Continuous Improvement

• Contribute to the development of best practices, tools, and templates for project delivery.
• Provide feedback to internal teams on product enhancements and process improvements.

Post-Implementation Support

• Oversee the knowledge transfer process from the implementation team to the client after go-live.
• Monitor platform performance and operational metrics to address any issues or challenges post-implementation.
• Provide ongoing support to ensure clients achieve the intended outcomes of the solution.

Training and Enablement

• Conduct training sessions and workshops to empower client teams to maximize platform value.
• Create and maintain client-specific documentation, user guides, and resources.

Metrics and Reporting

• Track and measure key client success metrics, such as ROI, adoption rates, and satisfaction scores.
• Provide clients with regular reports to highlight achievements, outcomes, and areas for improvement

Experience & Skills:
Required Experience and Qualifications:

• Bachelor’s degree in Business, Healthcare, Technology, or a related field (or equivalent experience). Master’s degree is not required.
• 5+ years of experience in Account Management, Technical Engagement/Project Management, Client Success, Professional Services (Consulting), or Enterprise Implementation roles.
• Proven ability to manage complex projects with multiple stakeholders and understand the technical concepts of data engineering.
• Strong problem-solving and communication skills.
• Experience working with SaaS platforms or healthcare technology is a plus.
• Familiarity with enterprise software implementations and integrations (e.g., EHR systems like Epic, Cerner, or cloud platforms like AWS).

Preferred Experience and Qualifications:

• 5+ years’ experience leading enterprise implementations, preferably working with healthcare data and analytics while partnering with client CTO, CIO, IT, Data Engineering, senior executives and/or C-suite leadership across enterprise.
• Experience working in high growth start-ups, management consulting firms, or similar high functioning professional environments.
• Excitement for tackling and building processes around new challenges for the customer: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
• The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence.
• Familiarity with project management methodologies (Agile, Scrum, or similar).
• Experience working with cross-functional teams, including Product and Engineering.
• Knowledge of healthcare data, analytics, or enterprise software implementation.

Compensation $135k-$170k, Health Insurance, 401k