Silver Spring, MD
Full-Time Regular
2019266

REMOTE
The Assistant Vice President (AVP) of Account Management is responsible for overseeing all aspects of account management and marketing of life and health insurance products to Taft-Hartley plans, municipalities, and union-friendly organizations. This leadership role focuses on strengthening client relationships, optimizing service delivery, and driving growth.

Job Duties/Responsibilities

Account Management & Client Relations

  • Lead and manage a team of account managers to ensure best-in-class service for clients.
  • Develop and execute strategic account management initiatives to strengthen client relationships and enhance customer satisfaction.
  • Serve as a primary point of contact for key accounts, ensuring client needs are met while maintaining the company’s business objectives.
  • Oversee the renewal and retention process, working closely with underwriting and sales teams to develop competitive proposals.
  • Act as an escalation point for complex client issues, ensuring timely and effective resolution.

Marketing & Business Development

  • Collaborate with internal teams to develop and implement marketing strategies tailored to Taft-Hartley plans, municipalities, and union-friendly organizations.
  • Represent the company at industry events, conferences, and client meetings to promote brand awareness and strengthen partnerships.
  • Develop and execute strategic account management initiatives to strengthen client relationships and enhance customer satisfaction.

Leadership & Team Development

  • Mentor, coach, and develop the account management and L&H Marketing team to enhance performance and professional growth.
  • Establish key performance metrics and accountability standards to measure team effectiveness.
  • Foster a culture of collaboration, continuous improvement, and client-first service that emphasizes proactive problem-solving

Strategic Planning & Operations

  • Work closely with leadership to align account management strategies with corporate goals.
  • Collaborate with underwriting, product development, and sales teams to ensure a seamless client experience.
  • Monitor market trends, regulatory changes, and competitor activities to inform business strategies.
  • Ensure compliance with company policies, industry regulations, and client contract requirements.

Required:

  • Over seven years’ experience in account management, specifically in group life and health insurance. Must have STOP LOSS experience
  • At least three to five years managing teams of account managers or client services staff.
  • Bachelor’s degree in Business, Insurance, Healthcare Administration or related field
  • Strong understanding of group life insurance products, such as life insurance, medical stop loss insurance, accidental death and dismemberment and disability insurance.
  • Excellent relationship-building and client-facing skills.
  • Strategic thinking with ability to analyze trends and identify growth opportunities.
  • Must have strong strategic leadership and decision-making capabilities.
  • Proficiency in Microsoft Excel
  • Able to travel approximately 30% of the time to clients and regional offices