PRINCIPAL OBJECTIVES OF THE POSITION

As a Commercial Lines Account Manager, you will service client accounts from beginning to end. This includes managing all aspects of new business requirements, facilitating presentations, providing product and service information and acting as a commercial lines subject matter expert.

You will also work closely with our production teams and collaborate cross-functionally to drive business outcomes.

This will be a hybrid position (3 days in-office per week + 2 days from home).

CLIENT PROFILE (100% Employee-Owned):

With 160 years of experience, our client is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. They offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, they are one of the largest independent agencies in the Southeast and have Captive Insurance operations in multiple locations. For 30 years, they have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates, and were recently named to Business Insurance's national Best Places to Work list.

Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Spearhead the full-cycle renewal process for assigned clients, prepare proposals and conduct market research to support new and renewal business.
• Provide superior customer service to client interfaces – answering coverage questions and triaging claim issues.
• Work closely with the client's accounting division to reconcile commission shortages/overages and communicate frequently with insurance carriers.
• Document all renewal activities – including RFPs, proposals and emails - in Applied Epic and Zywave’s Brokerage Builder (agency management system).
• Collaborate with production team members on client needs/requests.
• Attend networking events/seminars to stay abreast of industry changes and participate in continuing education opportunities.
• Perform other duties as assigned.

POSITION QUALIFICATIONS & REQUIREMENTS

• BA/BS degree (preferred) or equivalent combination of education and work experience.
• 3+ years of benefit administration experience.
• Experienced with fully-insured accounts; experience with self-insured and/or level-funded is a big plus, but not required.
• Experienced with mid-market segment in the $100k premium range and above.
• Active P&C license or the ability to obtain a license within 90 days of employment.
• A proven ability to handle sensitive information and maintain a high level of confidentiality.
• Strong communication/presentation skills and the ability to build relationships with internal and external stakeholders.
• Superior organization skills and experience effectively prioritizing multiple tasks/requests.
• Proficient with Microsoft Suite – including Excel.
• CEBS designation preferred (not required).
• Experience with ZyWave suite/Brokerage Builder preferred (not required):

COMPENSATION: Base salary between $75k - $110k for a senior account manager.