Field Service Engineer - Injection Molding

Charlotte NC
Equipment Mfg
Date Posted

Field Service Engineer - Injection Molding

The Field Service Engineer (FSE) works closely with the Technical Manager, supporting the company’s internal and external customers through-out North and South America, as well as globally when required with efficient, accurate and timely completion of technical tasks. Through expert technical aptitude (electrical, electronic, hydraulic, pneumatic and mechanical), the FSE will accurately, efficiently and cost effectively satisfy market needs through product quality and service such as after-sales support, troubleshooting and technical aspects of implementation and repair of complex electrical, electronic, hydraulic, pneumatic and mechanical equipment, following protocol and procedures.

Essential Functions: including but not limited to the following:

  • Assist service department to support customers, with knowledge, in industrial equipment aspects of installation, replace, maintain, troubleshoot and repair of complex electrical, electronic, hydraulic, pneumatic and/or mechanical equipment including but not limited to robots or programmable controllers, numeral controls, pipe systems, gauges, valves, pressure regulators, power supplies, drives, and related equipment; PLC programming and analysis where necessary and/or solve production issues and process improvements.

  • Interpret customer production, layout and processing data to advise on options and alternatives for product installation, operation or repair for customer service support.

  • Assist with analytical engineering consultation, technical input and mechanical, hydraulic, pneumatic and electrical or electronic equipment troubleshooting.

  • Be visible and a person known to customers to be purposeful in getting equipment running quickly and effortlessly as possible with a pleasant professional demeanor (by phone and in person) and/or be able to get the correct assistance to solve the issues.

  • Injection mold rebuild including dismantling, wiring, assembling, cleaning and mold inspection.

  • Responsible for proper maintenance and storage of tools and machines.

  • Trouble-shoot the problem in conjunction with technical office remotely or on-site and with Customer on-site technical personnel if required ensuring customer satisfaction.

  • Issue the technical report after every technical intervention.

  • Updating technical knowledge to keep up with technological solutions.

  • Support the company business, when required, outside the USA.

  • Support the company business, when not in Field Service, as the business requires.

  • Other duties as assigned.


  • Have electrical and mechanical experience and/or equivalent education.

  • Aptitude to troubleshoot mechanical issues such as malfunctioning parts, how to dismantle, replace, repair, know stress tolerances, etc. and read/understand schematics.

  • Electrical knowledge and/or capability to read electrical schematics.

  • Aptitude to install and repair electrical and electronic components of machinery and equipment.

  • Ability to do hands-on activities.

  • Must be willing to travel and hold a passport