VP, Sales - Generalist

Location: Remote, US

VP, Sales

Our client is a global customer experience consulting service provider disrupting the industry with solutions that enable businesses to scale globally while achieving top customer satisfaction. They are focused on the industries of Travel & Hospitality, Logistics, Insurance, Healthcare, Financial Services, and other Tech Businesses. Our client offers delivery in 10 different countries, in 32 languages, with over 29,000 agents. They believe that great customer experiences begin with great human experiences and put their team first to ensure this is achieved.

You will play a key role in identifying, developing, and closing high-value partnerships with enterprise clients seeking scalable customer experience, back-office, or digital transformation solutions.

Experience you bring:

• 10+ years of BPO sales experience

• Proven track record of closing complex, multi-million-dollar outsourcing deals.

• Deep understanding of nearshore/offshore delivery models and digital service offerings.

• Excellent communication, negotiation, and executive presentation skills.

• Highly motivated self-starter with a hunter mentality and strategic mindset.

Primary Job Responsibilities:

• Lead the end-to-end sales cycle for large enterprise opportunities.

• Develop and execute a go-to-market strategy to drive new logo acquisition and revenue growth.

• Build relationships with key decision-makers across target accounts, including C-level stakeholders.

• Understand client needs and translate them into tailored BPO solutions (CX, back office, KYC, claims processing, etc.).

• Collaborate closely with solution architects, pricing teams, and operations to create winning proposals.

• Represent the company at industry conferences, events, and client meetings to enhance brand awareness and pipeline development.

• Meet and exceed quarterly and annual sales targets.

Desired Skills/Qualifications:

• Experience selling CX transformation or digital services (AI, RPA, automation).

• Established network of decision-makers in target vertical(s).

• Bachelor’s degree required; MBA or advanced degree a plus.