Job Description



Location:
Remote, US

VP, Business Development – Enterprise Sales

Our client is a global customer experience consulting service provider disrupting the industry with solutions that enable businesses to scale globally while achieving top customer satisfaction. They are focused on the industries of Travel & Hospitality, Logistics, Insurance, Healthcare, Financial Services, and other Tech Businesses. Our client offers delivery in 8 different countries, in 32 languages, with over 19,000 agents. The believe that great customer experiences begin with great human experiences and put their team first to ensure this is achieved.

Our client is looking for a seasoned VP, Business Development – Enterprise Sales to drive new logo business in verticals such as Tax, Travel & Hospitality, Fintech, and Insurance. This individual will have a Sales Operations team behind them to support their efforts in winning new business and sharing their award-winning stories of customer success. The right candidate will successfully prospect and close new BPO contracts with national and international companies.

Experience you bring:

  • Proven experience in business planning by developing account sales and relationship management plans with proven results.
  • Ability to execute go-to-market plans via targeted campaigns and other sales channels
  • Experience working closely with RFP teams to ensure a high quality of proposals to will new opportunities.
  • Ability to identify and validate new industry verticals and market opportunities for customer care.

Primary Job Responsibilities:

  • End-to-end responsibility for designing and executing strategic sales plans to secure new clients.
  • Prospecting and engaging new businesses, proposal development, contract negotiation, contract closing, and post-closing participation with new accounts.
  • Build a predictable pipeline of new business to generate repeatable and profitable revenues
  • Research to drive business expansion and collaboration opportunities for the customer care market.

Desired Skills/Qualifications:

  • 5+ years of BPO new logo sales experience with a proven track record of success.
  • Specific industry experience in Tax, Travel & Hospitality, Fintech, or Insurance is preferred
  • Self-Starter. Highly motivated to jump in and get things done. Entrepreneurial spirit.
  • Experience working with multiple cross-functional and cross-geographical teams to design and implement effective business proposals.
  • High comfort level works with all organizational levels, including the C-suite

Other Position Requirements:

  • BS/BA in Business or a related field is preferred but not required.

 
Date Posted
4/11/2024

City
Remote

Job Type
Full-Time Regular

Number of Openings
1