Location
Fairfax - Remote or Hybrid
Industry
Insurance
Date Posted
2/17/2024

Group Benefits Renewal Manager

The Renewal Manager for this Top 20 Northern Virginia independent insurance broker plays a pivotal role in guiding clients through their annual benefits renewal process. This position is responsible for overseeing pre-renewal workflows, implementing insurance carrier renewal strategies, managing open enrollment procedures, and fostering strong client relationships.

The Renewal Manager is instrumental in ensuring a seamless and error-free renewal experience for the clients, while providing expert consultation on insurance plans and benefits.

Essential Functions/Duties

The essential functions include, but are not limited to the following:

  • Develop and execute insurance carrier renewal strategies aligned with client needs and objectives.
  • Assist clients throughout their annual benefits renewal process, including pre-renewal workflows and open enrollment.
  • Renewal responsibility for accounts in the 50 - 500 employee lives segment.
  • Work with fully-insured, level-funded, and self-funded products and structures
  • Create comprehensive renewal spreadsheet analyses for each client, ensuring accuracy and clarity.
  • Prepare and distribute renewal documents such as benefits guides for open enrollment meetings.
  • Build and nurture client relationships, understanding their goals and objectives for their benefit plans.
  • Respond promptly to client inquiries via phone and email regarding the renewal process, providing guidance and information as needed.
  • Ensure timely communication with clients, discussing the advantages and disadvantages of various insurance plans to assist them in decision-making.
  • Communicate effectively with insurance carriers regarding client renewals and policy confirmations.
  • Update internal systems (e.g., BKB, Excel files, client folders) with accurate renewal notes and information.
  • Complete necessary forms and technology updates throughout the renewal process to maintain accuracy and compliance.
  • Assist in marketing clients’ benefits and creating kits for open enrollment meetings.
  • Provide backup support to team members during their absence to ensure seamless operations.
  • Handle incoming calls from clients on the main phone line and direct them to the appropriate resources.
  • Ensure the accuracy of policies in place, verifying that all members have requested coverage as needed.
  • Submit BOR letters and gather policy information for new clients, as requested.

Required Skills and Abilities

Possess an understanding of employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices.

  • Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
  • Excellent written and verbal communication skills to effectively convey information clearly and transparently.
  • Experience in building and maintaining strong client relationships, understanding clients’ unique needs, and providing customized insurance solutions.
  • Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively.
  • Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
  • Commitment to staying updated on industry trends, regulations, and best practices.
  • Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.

Education and Experience

Required:

  • At least 1 year of experience in a customer support or account management position.
  • High School Diploma/GED
  • Virginia Life and Health Insurance License.

Preferred:

  • Experience in the employee benefits industry
  • Associate or Bachelor’s Degree in Business Administration or a related field.