Operation Manger

LOCATION: Chicago, IL

DEPARTMENT: Operations

REPORTS TO: VP of US Operations

WORK ENVIRONMENT: Hybrid

SUMMARY:

Effectively manage technical and financial operations for project design, integration, and service of audiovisual systems. Manage internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off.

RESPONSIBILITIES:

• Manage internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off
• Manage external activities including all outsourced or sub-contract work in support of project installation activities
• Oversee budget for technical services department and make recommendations to General Manager for department needs
• Manage internal activities to support client expectations
• Mentor Level I, II and III technicians in absence of Installation Manager
• Monitor and ensure labor expenditures do not exceed department budget
• Coordinate with Installation Manager as needed to secure necessary manpower for installation jobs
• Manage internal activities that support client training
• Manage or facilitate field testing of integrated systems and training client on use
• Customer liaison in absence of Project Manager
• Create and maintain project related documentation in accordance with company guidelines Maintain scheduling and resources for the department
• Travel to various job sites required

SKILLS:

• Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Understanding of technical aspects of audiovisual systems design and installation preferred
• Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal
• Understanding of construction project management applied to audiovisual projects
• Proficient with project management theory and practices or other electro-mechanical installation techniques
• Proficient with test and calibration equipment preferred
• Ability to work and think independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally
• Demonstrated customer service focus and client communication skills

QUALIFICATIONS:

• Minimum of a high school diploma or equivalent is required. Bachelor’s degree in Accounting, Finance, Business or related field is preferred
• Minimum 4 years of Management experience in similar or related field
• Experience in the Low Voltage: AV, CCTV, Access Control, Building Automation, HVAC industry is preferred
• Capability of managing a 10-million-dollar budget is a plus
• Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports
• Ability to read and interpret electronic schematics and architectural blueprints preferred
• Experience operating in a complex matrix business environment is desirable
• Excellent PC skills, proficient in Microsoft applications including Microsoft Project
• Valid Driver’s License and a Motor Vehicle Record that meets Driving Privileges standards
• Maintain and develop strong relationship with customers with direct interaction with focus on improving customers’ perception of service, quality, on time delivery, responsiveness, and problem solving
• Respond to communications from customers regarding problems or concerns in a timely and professional manner with by returning all phone calls or emails by the end of each business day
• Drive project results to satisfy customer requirements to increase Net Promoter Score
• Travel to various job sites required
  
  

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