Telemarketer

Job Title: Telemarketer

Job Summary:

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Responsibilities:

• Cold call people using a given database or phone directory to sell products and services
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs, and with persuasive presentations
• Record the customer’s personal information accurately in CRM software
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information in CRM software

Qualifications and experience

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g. CRM software, MS Excel etc.)
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented
• Patient and able to handle customer rejection.
• High school diploma; BSc/Ba is a plus

Remuneration Package: $6,500.00 + performance bonus

Job Ref: RM