Company Name
Park Avenue Armory
Job Title
Chief Operating Officer

Chief Operating Officer

ABOUT PARK AVENUE ARMORY: Part American palace, part industrial shed, Park Avenue is dedicated to supporting unconventional works in the visual and performing arts that need non-traditional spaces for their full realization, enabling artists to create, students to experience, and audiences to consume epic and adventurous presentations that cannot be mounted elsewhere in New York City. Since 2007, the Armory has opened its doors to visionary artists, directors, and impresarios who provide extraordinary experiences in a range of art forms. Such is its impact that The New York Times declared “Park Avenue Armory …has arrived as the most important new cultural institution in New York City.” More recently, The New York Times has noted that “few cultural institutions have been as adept at pushing the cultural FOMO button, triggering that ‘fear of missing out’ that New Yorkers hate…”

Led by Pritzker Prize-winning firm Herzog & de Meuron, the Armory has also undertaken a $215M, multi-year revitalization project that combines detailed and sensitive restoration of some of New York’s most important historic interiors with a dynamic contemporary renovation. Using these unique assets—a magical, ruined palace and an outside-the-box visual and performing arts program—as inspiration, the Armory offers an arts education program for underserved public school students that is an essential part of its mission, offering free performances and multiple workshops for every production, 14,000+ hours of mentored and rigorous internships, and job training and intense school partnerships. For more information about this one-of-a-kind venue please visit

THE OPPORTUNITY: The goal of this newly created role is to ensure the effective and strategic use of Armory resources after a period of extraordinary growth and expansion. The Chief Operating Officer (COO) will build, maintain, and monitor systems, processes, and procedures tailored to the Armory’s needs. He/she/they will also be engaged in and facilitate organization-wide strategic planning processes.

The COO will have a dual reporting relationship: to the Founding President/Executive Producer, Rebecca Robertson, on organization-wide initiatives, and to the Managing Director, Lissa Frenkel, on day-to-day operations/technology, facilities, box office operations and front of house matters. The COO oversees a staff that currently includes the directors of human resources, facilities, security, information technology, and box office operations, and their respective teams.

This is an extraordinary opportunity for a highly organized, hands-on individual with strong project management skills and a track record of establishing creative solutions to organizational challenges to serve as an advisor to the Managing Director and the Founding President/Executive Producer.

FUNDING: The Armory continues to experience explosive growth since its founding in 2007. The FY20 operating budget is approximately $25M.


  • Demonstrated experience in strategic business operations and process improvement in a complex, not-for-profit organization. Preferably, experience in a fast-paced performing arts or other cultural arts setting.
  • Genuine interest in the Armory’s mission.
  • Analytical skills required to gather and interpret financial and other data and make recommendations to improve efficiency and effectiveness.
  • Success creating and instituting processes and procedures that support growth.
  • Hands-on as well as strategic.
  • Strong project management skills.
  • Ability to prioritize and manage deadlines.
  • Tech savvy and data driven.
  • Direct experience with HR, facilities, operations, IT, and related administrative functions.
  • An understanding of visitor experience best practices in a cultural arts setting.
  • Effective communicator who is committed to transparency.
  • Well-developed listening and interpersonal skills.
  • A calm, even-tempered disposition.
  • Demonstrated commitment to diversity, equity, and inclusion.
  • Ability and willingness to attend Armory events and activities after regular business hours, as needed.
  • An undergraduate degree is highly desirable. Training in enterprise process management/change management/process improvement is a plus.