Our client is a privately held insurance agency headquartered in the heart of Bethesda. As an all-lines insurance broker, they have been serving the WDC & Mid-Atlantic regional communities with success since 1945.

They offer a wide range of insurance products including Risk Management services, Commercial Lines, Private Client, and Life Insurance products.

Their standards for providing the best customer experience are extremely high.

The successful candidate will be responsible for leading and managing the Loss Control and Claims department.

This opportunity offers:

• Opportunity to work in a fast-moving, diverse culture where work/life balance is valued.
• Loss Control Management & Senior Claims Advocate leadership
• Top 20 insurance broker in the WDC region; well respected.
• Significant opportunity for professional growth.
• Work 100% Remotely.
• Little micromanagement; no boss hanging over your neck!
• Leadership and mentorship opportunities.

Summary Background Required:

A seasoned and strategic professional to serve as the firm’s Senior Claims Advocate and Loss Control Manager, primarily for commercial clients. This dual-role position is critical to delivering the high-touch, proactive service our clients expect. The ideal candidate brings deep experience navigating complex claims, coordinating with carriers and counsel, and identifying risk mitigation strategies across industries.

Key Responsibilities:

Claims Advocacy

Lead the resolution of complex property and casualty claims on behalf of clients, serving as their advisor and liaison with carriers, adjusters, and legal counsel.

• Provide strategic oversight from initial reporting through resolution, ensuring timely communication, documentation, and outcomes aligned with client expectations.
• Review policy language and coverage forms to guide clients on their rights, responsibilities, and available options.
• Escalate matters as needed within carriers to advocate for fair, efficient outcomes.
• Monitor and report on claims trends and large losses across the client portfolio.

Loss Control & Risk Management

• Develop and implement customized loss control programs for clients based on operations, industry-specific exposures, and carrier requirements.
• Coordinate site visits, surveys, and third-party inspections; follow through on carrier recommendations and client execution.
• Advise clients on safety protocols, training, contractual risk transfer, and business continuity planning.
• Serve as a strategic risk advisor to clients during onboarding and throughout the policy lifecycle.
• Maintain strong relationships with loss control vendors and carrier engineering teams.

Leadership & Collaboration

• Partner with account executives and producers to position the firm as an indispensable risk advisor.
• Oversee and mentor claim and loss control team members in claims handling and loss control program development, documentation, and client communications.
• Contribute to internal education and knowledge sharing on emerging loss trends and best practices.
• Participate in stewardship meetings with clients and support renewal strategy discussions with data and insights from claims and loss control.

Qualifications:

• Minimum 10 years of experience in commercial property & casualty insurance, with at least 5 years focused on claims and/or risk management.
• Strong knowledge of insurance policy language, coverage analysis, and the claims lifecycle across various lines (GL, property, auto, WC, E&O, etc.).
• Familiarity with loss control protocols in industries such as real estate, construction, manufacturing, and professional services.
• Excellent negotiation, communication, and analytical skills.
• Proven ability to manage complex, high-stakes claims with discretion and client confidence.
• Professional designations (e.g., CSP, CRM, ARM) strongly preferred.