Job Description

Do you love talking, texting, and sending emails? Then apply!

***Sign on bonus for Automotive Call Center experience***

We are looking for people who are motivated every day to help us accomplish our mission of setting up appointments for customers. We believe in setting reachable metrics and will reward you handsomely for achieving those metrics.

We are located in downtown Salisbury and we are not your boring call center. We have fun at work but we work hard.

Here is a brief description of your day:

ESSENTIAL DUTIES:

  • Answer all incoming phone calls according to script and schedule a sales appointment.
  • Making outbound calls
  • Log all Customer comments.
  • Schedule follow-up contact if no appointment is made.
  • Contact Customers using scripts to schedule appointments for Sales and Service.
  • Confirm scheduled appointments.
  • Post scheduled appointments on appointment board in BDC.
  • Reschedule no-show Customer appointments.
  • Follow up with the Sales or Service Department to determine if the appointment was kept and the outcome.
  • Schedule future contact as needed.
  • Purify and update Customer changes in the database.
  • Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for the next contact.
  • Contact Customers based on current marketing initiatives.
  • Respond to Customer website requests.
  • Contact Internet Customers via email and phone to schedule an appointment.
  • Follow up on Internet Customer emails according to a pre-determined timeline.
  • Notify necessary departments when an appointment is scheduled.
  • Assist with other duties, as assigned.
  • Ability to meet or exceed monthly goals.

Details

Employee Type
Full-Time Regular
Location
Salisbury, NC NC
Date Posted
1/14/2022
Company Name
Team Chevrolet Buick GMC of Salisbury