Agency Representative

Job Description

  • Develops and retains a quality Agent client base.
  • Administers marketing program focusing on prospective agents and provides maintenance of existing customers.
  • Agency Representatives interface with division/regional management and legal counsel on the appropriate management of agents.
  • Agency representatives have an ongoing responsibility for maintaining the customer relationship and servicing the customer’s needs throughout.
  • Builds client relationships, secures new business from new customers, and maintains and expands business with existing client base.
  • Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, referrals and other sources.
  • Develops and executes a call plan for the area assigned to include calls to and appointments with prospective agents.
  • Is highly visible in his/her marketing area by attending title insurance industry functions and participating in appropriate organizations.
  • Effectively creates or adapts and delivers group and individual presentations to customer groups, target customers, and others.
  • Assesses individual client needs and develops, presents and implements a plan to meet those needs
  • Communicates proactively with and responds in a timely manner to clients, fulfilling the company's services platform working with administrative support, underwriting counsel and regional management.
  • Reviews agents operations on a regular basis with emphasis on risk control
  • Monitors agents policy inventories, supplies and policy remittance reports
  • Performs policy audits, underwriting quality control checks and periodic field audits for agents

  • High School Diploma
  • 2 – 5 years of successful Title/Real estate industry experience.
  • Proven track record of meeting and exceeding sales goals.
  • Ability to listen to customers and understand their needs and objectives to better respond and provide solutions.
  • Applies diplomacy and tact in all business interpersonal activities
  • Demonstrates persistence, tenacity and consistency in pursuing revenue opportunities.
  • Strong interpersonal communication skills.
  • Ability to persuade and influence others. Strong negotiation skills.
  • Flexible with the ability to adapt strategy to changing conditions.
  • Understanding of market and competition with the ability to identify external threats and opportunities.
  • Visibility requires maintaining a professional appearance and providing a positive company image too the public.


Employee Type
Full-Time Regular