Media, PA
Full-Time Temporary
In office

Currently seeking a Unified Communications Technician for a long-term contract with a leading company in Media, PA (100% onsite). As the UC Tech, you will support and manage the UCaaS environment.

As the UC Tech, you will:

  • Perform moves/adds/changes
  • Support and troubleshoot issues, manage escalations in ticketing system
  • Review and maintain SOPs for diagnosing and troubleshooting O365/Teams/Teams Rooms
  • Create a project plan and install Teams Rooms (100+)
  • Scheduling dispatches with vendor and client locations
  • Identify further IT/UC needs:
    • Create solutions that meet requirements
    • Work with management on approval process
    • Develop roadmaps and implement the solutions
    • Manage projects through completion
  • Identify areas of improvement

What you bring:

  • 5+ years’ experience in Unified Communications
  • In-depth knowledge of O365/Teams/Teams Rooms
  • Knowledge of Five9 or other Cloud Contact Center platform
  • Experience creating delivery plans (adds/replacements)
  • Ability to project manage

Local candidates only

Must be legally authorized to work in the US for any employer without sponsorship