Job Description

AV Service Tech

LOCATION: San Francisco

DEPARTMENT: Engineering

REPORTS TO: Engineering Leader



The Onsite Maintenance Engineer will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.


  • Setup/breakdown of conference spaces to meet the customers event needs
  • Perform preventative maintenance task to help maintain customer spaces including but not limited to testing/repairing cables, testing/repairing various hardware components
  • Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans.
  • Responsible for job site documentation as needed
  • Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
  • Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
  • Field service support of networked devices (Routers, IP Protocols, etc.)
  • Perform support tasks in a timely and quality conscious manner including but not limited to meeting support, installing connectors, video/audio recording support
  • Work with internal/external teams in a professional manner that reflects the values of our organization
  • Provide client training as needed
  • Adhere to and understand local safety standards for all site duties
  • Setup and troubleshoot various audio/video systems.
  • Travel to various job sites as required


  • Effectively communicate with employees, customers and colleagues
  • Ability to use hand and power tools in a safe and efficient manner
  • Ability to manage small to medium projects
  • Ability to solder & crimp connectors
  • Minor programming capability (AMX/Creston) – changes and troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Basic computer knowledge
  • Knowledge of basic signal flow for audio, video and control
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
  • Minimum of 3 - 5 years of audiovisual integration experience preferred
  • Formal education in Electronics or related field preferred
  • Minimum of a High School Diploma or equivalent preferred


  • AMX Intro to Networking for AV Professionals
  • AMX Programmer I
  • Crestron Professional Installation
  • Essentials of Crestron Programming Certification
  • Exton AV Associate Certification
  • InfoComm Quick Start to the Audio-Visual Industry
  • InfoComm CTS General Certification


Employee Type
Full-Time Regular
San Francisco CA
Audio Visual