Director of Operations Job Description
Description: The Director of Operations (DOO) is primarily responsible for managing the operations team, including closing assistants, examiners, post closing specialists and disbursing agents. The DOO oversees daily work flow and drives initiatives to improve efficiency and quality in the delivery of services to our clients. The DOO should be passionate about managing teams, continuous improvement and the opportunity to develop individual team members to their full potential.
Core Values: Positivity, Individual Initiative, Treat It As Your Own, Resourceful/Solutions Oriented, Fun!
Lead, manage and hold team members accountable.
Develop, implement and manage processes that maximize quality and efficiency.
Manage work flow and back-up of Operations Team.
Recruiting, on-boarding and training.
Cultivate team building and be a champion of company culture.
Resource planning: ensuring operations team has proper resources for training and support to maintain highest level of client service.
Client service liaison.
Cultivate client relationship building through internal communication between operations, closing and sales/marketing.
Manage relationships with company vendors.
Additional Responsibilities as Part of Leadership Team:
Develop and implement long- and short-term strategies aligning with the Company’s vision.
Monitor company revenue and operations metrics; identify areas for improvement.
Manage reward and recognition plan.
Attendance at industry events.
Desired Skills and Experience:
Experience with standard concepts, practices, and procedures within the title industry preferred.
3-5 years experience in managing teams (developing staff and holding them accountable).
Excellent client relations and organizational skills.
Knowledge of Microsoft Office and title production software; proactive with new technology.
Ability to communicate effectively at all levels.
Effective decision-making skills.
Demonstrated experience with team building.
Demonstrated conflict management skills.
Demonstrated project management experience.
Demonstrated experience with process improvement/implementation.