Refund Coordinator Job Description

We are searching for an experienced Refund Coordinator to join our team. The Refund Collection Coordinator is responsible for researching, analyzing and preparing medical healthcare refund requests from insurance companies and patients. This position also runs credit balance reports for all payers as necessary and completes any special projects as assigned by supervisor. Essential duties and responsibilities include the following:

Refund Coordinator Responsibilities:

  • Receives all written requests for refunds, research and requests funds appropriately
  • Processes refunds with billing and reimbursement knowledge
  • Prepares refund requests for all payers via credit balance report
  • Enters refunds into the system
  • Attends to any special projects assigned by the department supervisor
  • Ability to maintain strict confidentiality of practice and/or patient information
  • Knowledge when taken required adjustments on insurance payments.
  • Accurate notation of patient accounts.
  • AR reports worked diligently and routinely
  • Providing necessary information and documentation requested by insurance companies for claim payment.
  • Sending corrected insurance claims and processing refunds when necessary.
  • Maintain strict confidentiality of sensitive information.

Refund Coordinator Requirements:

  • A minimum of 2+ years’ experience within a healthcare and/or accounting capacity
  • Proficiency in computer software applications, including the following programs: Microsoft Word, Excel, Outlook and Internet Programs.
  • Critical thinker with strong problem-solving and research proficiencies.
  • Well-organized, detail oriented, diligent work ethic, and proficient computer skills.
  • Ability to simplify complex information into a user-friendly format.
  • Solid organizational skills and detail oriented.
  • Ability to work under pressure and meet strict deadlines.

Job Type: Full-time

Salary: $21.00 - $25.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance


  • Monday to Friday

Work Location:

Dallas, TX - 75251

Dallas TX
Practice Name
Beacon Oral Specialists
Job Type
Full-Time Regular