Sr. Customer Experience Manager (9622)
Location
Chicagoland Area IL
Chicagoland Area IL
Salary
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Industry
Commercial Interiors
Commercial Interiors
Sr. Customer Experience Manager (9622)
Who They Are
Our client is an $800M, family-owned, global leader in business products and has been in the industry for over a century. They are looking for a Customer Experience Manager to evaluate current practices and help create new systems, strategies, and processes for a fast growing Customer Service team. This is a highly strategic role with opportunity to evaluate and impart real change within the company’s operations!
What You'll Do
Our client is an $800M, family-owned, global leader in business products and has been in the industry for over a century. They are looking for a Customer Experience Manager to evaluate current practices and help create new systems, strategies, and processes for a fast growing Customer Service team. This is a highly strategic role with opportunity to evaluate and impart real change within the company’s operations!
What You'll Do
- Develop customer outcome and satisfaction scorecards
- Conduct and publish annual customer success surveys/audits
- Identify and drive activities to improve customer centricity, experience, satisfaction, and loyalty
- Anticipate customer needs and proactively tailor process, escalation, and communication strategies
- Associates degree
- 3+ years of related experience within a manufacturing environment
- Experience with contract furniture or architectural experience a plus
- Experience with CRM automation (Salesforce preferred)