Cashier's Supervisor

• Maintain cash registers and their contents, checking for accuracy in the store’s daily cash transactions
• Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate free flow of payment activities by customers
• Supervise human traffic by directing customers to cashiers who are attending to few people to avoid crowding on a particular queue
• Step in to resolve disputes between cashiers and customers over transactions with a diplomatic approach to handle such issues with good judgment in the interest of the company
• Discipline workers who are absent on duty or are engaged in unhealthy practices as part of measures to enforce discipline in the work place, and promote orderliness among workers
• Greet customers warmly, give them direction when needed, and answer their questions about products, services, prices, and promotions
• Inform managers of suspicious activities and actions related to finances and shop items for prompt attention
• Ensure that the work environment is clean and in good hygienic condition to promote the image of the organization to customers
• Be on the move, checking with cashiers to know if they are experiencing any challenges, and give them a helping hand to keep the job going
• Liaise with the account team to ensure that different denominations of cash are supplied for effective cash transactions with customers
• Train new cashiers on the job, giving them clear directions and guidelines on how to work effectively
• Ensure that company security procedures are observed at all times to track theft, lifting, and robbery
• Create and distribute cashier schedules and till allocation
• Perform cashier duties during cashiers’ absence or extreme workload
• Supervise the activities of checkout stations on a constant basis
• Evaluate performance of cashiers and provide managers with information on appraisals
• Identify and correct cash register errors and take measures to ensure that further errors do not happen
• To resolve issues amongst cashiers and customer related issues with regards to exchange of items.
• Ensure quality customer service by providing assistance in a friendly manner.
• Any other related duties.

• Results Focus
• Initiative
• Creativity & Innovation
• Proactive cooperation
• Impact or convince others
• Leadership
• Developing people
• Practice what you preach
• Insight
• Service orientation
• Planning & Organisation
• Teamwork
• Computer literacy
• Leadership skills
• Communication skills
• Conflict resolution
• Decision making skills
• Planning and organisational skill
• Ability to work under pressure
• Ability to multitask
• Problem solving
• Analytical skills

Qualifications