Bodyshop Supervisor

Overview:
The Bodyshop Supervisor oversees the daily operations of the Bodyshop work-floor. This role involves leading and mentoring the team, implementing strategies to optimize performance, and ensuring a reliable and efficient work environment, all aimed at enhancing client satisfaction. The position reports to the Directors or their designate.

Key Responsibilities:

• Goal Setting: Forecast goals and objectives for the department and strive to meet them.
• Team Management: Train, motivate, and monitor the performance of all Bodyshop employees.
• Work Scheduling: Direct and schedule the work of all Bodyshop employees.
• Relationship Management: Establish and maintain strong working relationships with insurance adjusters and customers to encourage repeat and referral business.
• Productivity Monitoring: Review technicians' daily productivity reports and communicate findings to the office manager for payroll.
• Client Communication: Ensure accurate communication of costs and repair timelines with clients.
• Parts Management: Follow up on parts ordered to ensure availability and adherence to deadlines.
• Quality Assurance: Maintain high-quality service repairs and conduct periodic spot checks of completed jobs for thoroughness and quality.
• Customer Service: Address customer complaints promptly in accordance with company guidelines.
• Documentation Management: Monitor paper flow to ensure all documents are accounted for, completed legibly, and properly filed or distributed.
• Safety Compliance: Ensure proper safety equipment is available and used correctly.
• Asset Maintenance: Monitor the maintenance of paint booths, frame straightening equipment, and other fixed assets to ensure longevity and value.
• Equipment Knowledge: Stay informed about new equipment and tools available and recommend purchases as needed.
• Cleanliness: Ensure work areas and customer waiting areas are kept clean.
• Professionalism: Maintain professional communication and appearance.
• Additional Tasks: Perform other tasks as assigned.

Skills and Qualifications:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven experience in a body shop or automotive repair environment.
• Knowledge of repair processes, safety regulations, and quality assurance practices.
• Ability to handle customer complaints effectively.
• Proficient in monitoring productivity and maintaining documentation.
• Familiarity with automotive tools and equipment.
• Strong organizational skills and attention to detail.