Job Description

Our client, a publicly held, Atlanta headquartered manufacturing company is searching for a long term temporary Network Operations Specialist.

Primary Responsibilities:

  • Analyze, update and / or close support cases in Salesforce Ticketing
  • Update the Salesforce support cases, docs and profiles to reflect current operations
  • Coordinate customer communication, activities and training delivery for roll out of new online User Interface
  • Outbound calls, scheduling training sessions, and providing training documents to customers
  • Coordinate and complete remote SW installs
  • Provide as needed support for:
    • Conducting callbacks as requested from Network Operations team
    • Install proprietary software via remote agent utilizing documented procedures
    • Other assigned tasks as needed

This company will provide training regarding Salesforce Ticketing and best practices as well as process flow and process building.


  • Studies in IT-related field
  • Call Center experience preferred
  • SQL Query knowledge preferred
  • Exposure to ticketing systems preferred, not required

This client is ready to interview and hire immediately. Please submit your resume to Joanmarie Bolding, Senior Recruiting Manager at

Click here to apply online


Atlanta GA
Date Posted